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Classic file types are no longer available for use as of January 2021. You can transition your classic files or download a PDF.
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General Questions
Support Center
Using Workiva
ParsePort
General Questions
General Questions
What is a hypercube?
Administrator Accounts in ParsePort Platform
What is an extension?
Do you support single sign on?
What are blocking and non-blocking errors?
Can we set up user credentials for external email accounts?
Who submits the ESEF report to the OAM?
What should we upload to our website?
When do we have to tag footnotes?
When is the filing deadline for ESEF reporting?
Can we avoid sharing our unpublished figures when we need support?
In what language should we prepare our mark-ups?
Can we set up credentials for a shared email address such as office@yourcompany.com?
Can we change the name of one of the extensions in our report?
Where can I sign up for the ParsePort newsletter?
How much can we do with our PDF design?
Can you help us with reporting in taxonomies other than the ESEF taxonomy?
How many languages can we create our iXBRL files in?
How is our uploaded data stored?
Can users edit/change the data in files found inside the ESEF.zip package?
I forgot my password. How can I get a new one?
ESEF and File Sizes
When I log into the platform, I cannot download our report. I can only upload, what should I do?
Our auditor can't open the XSD file present in the zip package, what is it, and should they be able to open it?
I haven't received the email to set up my login credentials, can I get a new one?
How can we get more user credentials?
I converted our files to ESEF, can my colleague now download the zip package?
I started the conversion and left my computer, when I came back the conversion was done, but I cannot download the report?
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