This article is for:
- Org User Admins
Basics of adding users
Org User Admins can add and manage users in an organization. When adding a new user, you can use an email address as the username or set a unique value. Usernames cannot include spaces or capital letters.
What you need:
- First and Last Name
- Email Address
Add a new user
To add a new user to your organization:
- Click your name in the bottom left, then select Organization Admin.
- Click People .
- Click Invite .
- Enter the new user’s information, then select options for any needed roles or licenses.
- Click Save or Save and Add Another to continue adding more users.
After you've added users, they can then be added them to workspaces in your organization. To learn more, see Invite Members to a Workspace.
Add an existing user
You can add a user that already exists in another organization to your organization. To add the user, follow the same steps as adding a new user above. There are a few important management differences you should consider when adding an existing user from another organization:
- The user is managed by another organization. This means you will be unable to reset the user's password or alter their profile information.
- Your organization's password complexity requirements will not apply to this user.
- Activity Logs for sign-in, sign-out, and user management activities will not be included in your organizations activity log and will only be available to the home organization that manages the user.
Note: If your organization requires SSO for sign-in, and the user you are adding is owned by another organization that does not use SSO, you will have to add them to your SSO bypass list.
You can choose to send the existing user a welcome email by following the steps below. If you have additional questions, please contact Support before continuing to add the user.
Welcome emails are sent to new users when they are invited to their first workspace. They contain sign-in details and a temporary password that expires after 5 days. After signing in for the first time, users are required to enter a new password.
Note: If you send a welcome email before a user is invited to a workspace, they won't be able to access anything.
If needed, you can resend a welcome email to provide a new temporary password. To resend a welcome email:
- In Organization Admin, click People .
- Find the user and check the box next to them.
- Click Welcome in the toolbar.
- Click Send Email to finish.
Here are examples of what welcome and workspace invitation emails look like.
Contains sign-in details and a temporary password.
Workspace invitation email
Contains workspace details and a link to the workspace.