• 

  Jeff Hickey

  • 24 de julho de 2026 23:56

  Hi Bharath Goolla,

  Make sure you're passing in the correct JSON file into the Convert JSON to CSV Command. The sample payload you provided should produce output for the statement_id field. If you need more than that column in your CSV file, consider using the Handlebars Connector.

  If you're still getting an error, please post the full LOGS tab output of the failed command, excluding any sensitive data or information.

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• 

  Bharath Goolla

  • 27 de julho de 2026 16:25

  Hi Jeff,
  
  Thanks for your response. I tried using the Handlebars Render File Template Node but it results in timeout error.

  Unable to download resources associated with command.  Please contact support if error persists. 

  0: error downloading with 2 retries: Get "https://10.abc.25.25:0/secure_download?executor_id=5XXXXXXXX&file=AccountResult1785168639240.txt": dial tcp 10.abc.25.25:0: i/o timeout 

  Please take a look at the Handlebars configuration and suggest a fix. 
  Template: 
  

  account_id,account_description
  {{#each result.data_array}}
  {{#each this}}{{this}}{{#unless @last}},{{/unless}}{{/each}}
  {{/each}}

   

  Inputs: 

  VARIABLE	VALUE
  Template	account_id,account_description {{#each result.data_array}} {{#each this}}{{this}}{{#unless @last}},{{/unless}}{{/each}} {{/each}}
  JSON Variables	[{"isList":false,"name":"data_array","value":"AccountResult1785168639240.txt"}]
  Variables	[]

  Thanks !!

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• 

  Jeff Hickey

  • 27 de julho de 2026 16:40

  Hi Bharath Goolla,

  The issue doesn't appear to be with the JSON or Handlebars template itself. Based on the error message, Chains is unable to download the file. Specifically, Chains is attempting to retrieve the file from "https://10.abc.25.25:0/...", but the connection is timing out:
  
  dial tcp 10.abc.25.25:0: i/o timeout
  
  This is a connectivity issue rather than a Handlebars template configuration issue. You'll need to resolve the file download/connectivity issue first so that Chains can access the file.

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• 

  Bharath Goolla

  • 27 de julho de 2026 18:01

  Thanks Jeff, I was using the CloudRunner for the Handlebars node while the prior HTTP Request Get and Post nodes were using the GroundRunner.
  I tried using the same Ground Runner for Handlebars and here is the errored logs. 
  
  

  ⚙️ RenderFileTemplate Configuration:  
  
       Template file: account_id,account_description 
  
  {{#each result.data_array}} 
  
  {{#each this}}{{this}}{{#unless @last}},{{/unless}}{{/each}} 
  
  {{/each}} 
  
       JSON Variables: [{"isList":false,"name":"data_array","value":"AccountResult1785171727585.txt"}] 
  
          Report type: [] 
  
  Command description: Takes an input file template and renders it with the variables replaced. 
  
  Error rendering template: CreateFile account_id,account_description 
  
  {{#each result.data_array}} 
  
  {{#each this}}{{this}}{{#unless @last}},{{/unless}}{{/each}} 
  
  {{/each}}: The filename, directory name, or volume label syntax is incorrect. 
  
  Result: Error rendering template: CreateFile account_id,account_description 
  
  {{#each result.data_array}} 
  
  {{#each this}}{{this}}{{#unless @last}},{{/unless}}{{/each}} 
  
  {{/each}}: The filename, directory name, or volume label syntax is incorrect.

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• 

  Jeff Hickey

  • 27 de julho de 2026 22:29

  Hi Bharath Goolla,

  Outputs from GroundRunner cannot be accessed by CloudRunner. If GroundRunner is required, I recommend using the same GroundRunner throughout the Chain.

  For the new error, the log indicates a different issue. You're using the Render File Template command, which expects a template as a file as input. Instead it looks like you have used the template text directly. You're likely looking for the command Render Text Template instead. But if you want to use Render File Template, you'll first need to store the template in a file and then provide that file as input.

  If you haven't already, I also recommend reviewing this post on Handlebars in Chains, along with the documentation it links to: https://support.workiva.com/hc/en-us/community/posts/27575610703636-Get-Started-with-Handlebars-in-Chains.

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