|
Les types de fichiers classiques ne pourront plus être utilisés à partir de janvier 2021. Vous pouvez transférer vos fichiers classiques ou télécharger un PDF. En savoir plus

Customer Self-Service Font Request Form

Demande de démonstration
  • Modifié

Hello Workiva Community! 👋

We're excited to announce a major upgrade to how you manage your company’s request for fonts to be added to Workiva. We've launched a new, direct path for your font requests! ✨

What's New?

If there’s a font your company would like to use, you can now submit requests via our new Customer Self-Service Font Request Form 📝. This change will streamline the font request and installation process, allowing you to communicate directly with our Fonts Team.

What are the benefits?

  • Faster Results ⚡: By submitting all required information upfront, you streamline the process, which will lead to reduced delivery times.
  • Direct Communication 💬: You will communicate directly with our dedicated Fonts Team, ensuring faster clarification.
  • More Transparency ✅: The new process will allow you to stay updated on your request every step of the way, providing guidance on progress and next steps. 

How to get started:

  1. Check our Supported Font Library: Curious what fonts we already support that can readily be enabled on your Workiva Organization? Review our Supported Fonts help center article for a complete list. 
  2. Submit a Request: If it’s a new or supported font, use the Font Request Form to alert our team.
  3. Track Progress: You can access your submitted request by opening the Support Center, clicking on your profile in the top right corner, and selecting My Activities to view all requests.
  4. Enjoy your enabled font!

We’re confident this new process will provide a faster, clearer, and more efficient experience. We’d love your feedback on how it’s working for you!

— The Workiva Fonts Team

   

FAQ's

  

Do I need a separate ticket for each font request?

No. To ensure the fastest processing time, please include all of your font needs in a single request. This allows our team to review your entire project at once and keeps all communication in one place.

Can I request all fonts to be added to a workspace?

You may request any font. However, we do not offer the option for customers to add ALL available fonts. Instead, we ask customers to request only fonts they have a need for. Adding unnecessary fonts will affect performance and load time of documents in the app.

Is there a limit on font requests?

There is not a “limit” on font requests. We address each customer request separately and the process differs based on the font type (Open Source, Custom, or Commercial). Our ability to license or approve a purchase will determine if it can be added on a case-case basis.

How can I access my ticket once I've submitted the form?

You can access your request by opening the Support Center, clicking on your profile in the top right corner, and selecting My Activities to view all requests .

How long does it take for a font to be installed?

Click here to learn more about our font implementation process.

Where should I go for help or questions about the process?

You should use the Self-Service Font Request Form for all new requests and any questions related to a specific font request, as all communications will take place over the Zendesk ticket. You can visit the Support Portal to view, update, or manage all of your open tickets.

Where can I find a list of the fonts Workiva already supports?

You can review our Help Center article for a list of supported fonts. 
3

Commentaires

0 commentaire

Vous devez vous connecter pour laisser un commentaire.