Disconnected comments
VoltooidHi, it would be great if Workiva can improve the process around disconnected comments. We have easily 100 users actively working in the Annual report document in Wdesk. If a user makes a comment and another user updates or deletes the text where the comment was originally placed, the comment becomes disconnected and it's almost impossible to trace back where the comment was originally in a 300-page document.
Ideally, the disconnected comment should still be in the original location (same paragraph or section). If not possible, visual clues should be activated before deleting the piece of text with comments tagged to it such as a warning message to reconnect afterwards. Or simply add the section name next to the deleted words which now show up in the disconnected comment pane.
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Officiële opmerking
Hi Sally and Amanda!
Wanted to let you know that recently released was an enhancement to disconnected comments. Now, when a comment is disconnected, it will appear at the top of the section margin in a Document, making it easier to inspect those disconnected comments.
Thanks so much for your patience and feedback. Give us a holler if you have any questions and have a great day!
Hi Sally, this is a great idea! I went ahead and proposed this idea to production!
Anyone passing by is encouraged to vote up/comment on this idea!
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Yes, this disconnected comment issue is a problem for us as well! We close out comments but use for audit documentation/evidence of review. When a comment becomes disconnected because the text is changed, we have to hunt for where it would have originally been connected which isn't always easy to do.
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Amanda, thank you for your feedback! I will add you to this proposed idea!
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Many thanks Regan and Amanda for supporting this idea!! Look forward to see this going live soon :)
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It seems as if with this new release it still doesn't address this issue of where in the document the comment was actually disconnected from. The disconnected comment appears at the top of the section in which the original comment was made, but I am still unable to see exactly where in that section the comment was originally made. And while highlighting the original text that was changed within the comment window is information, it does not help identify where that original text and thus the comment actually was in the document.
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Mike: Thank you all for the super quick response on my request, the ideal situation would be leaving the comment in the place where the text was deleted but until then this works well for now, at least the disconnected comments don't just float around :)
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No problem, Sally. That's a fair call there. Thanks for sharing as well Stacy Gilbert
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Hello, we would also be interested in this. We have sections within a chapter that have easily 10 or more pages, so it's very hard to trace to which specific section was this comment referring. If leaving the comment exactly where the text was deleted is not possible, an idea could be to place this comment connecting the on the previous headline/sub-headline instead of the beginning of the chapter. At least like this the user will have a hint on what the comment could be referencing to.
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