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Directed Comments to Groups

Voltooid
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Opmerkingen

28 opmerkingen

  • Donna White

    If you navigate to the right side of the screen you will see a list of icons.  Click on the comment icon.

     

    A comments window will open up  and you can click on the comment icon to create a comment.

     

    If you enter the @ sign then the name, click Post. If that does not work, you should call your CSM.

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  • Megan Kaufman

    Okay thanks! I am able to direct them to an individual user, but not group names do no appear. I will contact my CSM

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  • Mike Davis

    Hi Megan Kaufman!

    You are on the right track Donna White, however, group mentions are not yet available in next gen comments. It is on our Product Team's future roadmap, though I don't have a solidified date you there. I've shared this post with our Product Team for reference, and so you can follow along with the request as well. In the meantime, let me know if there's anything else I can assist you with.

    Happy Wednesday, and stay awesome!

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  • Mike Davis

    Hi all!

    Wanted to update you here and let you know that group comments has been prioritized and our Product Team has recently made some big strides here. We anticipate having this available this quarter, so stay tuned here (or to What's New) for when that is released. Thanks as always for your patience and have a great day!

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  • Mike Davis

    Exciting news everyone. Just released to the Workiva platform is the ability to send group directed comments in next gen!  🥳  This available for all next gen document types, as well as SOX and Audit. Go ahead, have some fun and @mention your favorite groups. They won't mind. 

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  • Nicole Sackedis

    Mike, in Next Gen - are we no longer able to use @here option so that it responds to everyone in the comment without retyping their name?

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  • Stephanie Korinek

    I'd like to second Nicole's request for the "@here" option for tagging in comments - our review process extensively relied on the @here tag in comments in Classic. For us, it's very rare that a comment needs to be directed at an exclusive group, it's generally a handful of individuals involved in addressing a comment chain who may not be in the same user group, and having to retype the name of each person who has replied in a comment chain is inconvenient. 

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  • Mike Davis

    Thanks for the request Stephanie Korinek! I've connected this with our Product Team, and you can follow along here.

    Sorry I hadn't acknowledged your original request before Nicole Sackedis. It had been passed along but I've now connected this post directly to our internal ticket as well. Similarly, you can follow along on your requests too.

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  • Janet Smith

    Any update on the @here function?  I tried clicking the links above to follow the request and the page was not found. 

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  • Mike Davis

    Hi Janet Smith!

    Thanks for reminder. I owe some updates here.

    While @here is not yet available for directed comments, the good news it has been prioritized and is being worked on as we speak. We are planning a release in Q1 2021 for this feature and I'll be sure to keep you (and this post) updated on that as we draw nearer.

    In the meantime, holler if you need anything else. Thanks again and happy Wednesday!

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  • Sarah Gorman

    Heya Mike Davis!  Any update on the return of @here functionality?  Really miss that incredibly useful tool in our collaboration.

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  • Mike Davis

    Hi Sarah!

    No change since my last update. We're still on track for a release this quarter, so with any luck you'll see this functionality again within the next month. I've got you connected to our updates and I'll post here when it is released. In the meantime, thanks much for you feedback and holler if you have any questions. Cheers!

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  • Mallory Earll

    Hi, everyone! My name is Mallory Earll and I'm a product manager here at Workiva. My team owns comments and we are looking for users to that want early access to a feature that hopefully solves this pain point for you. We have improved behavior so you no longer have to @mention someone who is already participating in a thread. Let me give an example: 

    • Mallory @ mentions Mike in a comment
    • Mike replies to Mallory's comment saying, "I can take care of this"
    • Mike did not @ mention me, but I receive an email notification saying "Mike has replied to a thread you've participated in" 

    Essentially, if someone comments or is directly mentioned on a thread, they are now following that thread. This should alleviate the need for @here as you won't have to explicitly type something to make sure everyone is mentioned, they will naturally be updated. These email notifications will be batched as they normally do for your account so you won't be getting a million emails at once if there is lots of thread activity.

    If you want access to this feature now, please let me know in the comments and I will coordinate with your CSM to get it turned on for you. Thank you!

     

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  • Kasey Rhodes

    Hi Mallory Earll! This sounds great  and would love this feature now. Thank you!

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  • Sarah Gorman

    [frantically waves hands at Mallory Earll]

    Good heavens, yes!! 

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  • Mallory Earll

    Sarah Gorman and Kasey Rhodes we will get this turned on for you tonight!

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  • Tawnie Manu

    Hi Mallory Earll - Ben Andrews received your email has let me know that they would like this enabled. Please let me know if you need anything else for this.

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  • Tanya Thomas

    Hello- we would like to have that turned on for our account as well.  We are currently in a review process-and this will be fanatastic!

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  • Mallory Earll

    Tawnie Manu I messaged you privately to get them added and Tanya Thomas I just reached out to your E-CSM @... to get you added to our list so as soon as he adds your info we can turn it on for you as well!

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  • Kasey Rhodes

    Hi Mallory Earll! One quick follow up to this feature. Does any response to a comment kick off the notification email? For instance, if a 2nd commenter specifically mentions a different user, will the email only be generated for the mentioned user? Or will it email the original commenter and the mentioned user? Sorry if that is confusing. 

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  • Mike Davis

    Hi Kasey! I can help answer that question.

    If you have commented on this post, you'd receive a notification by default as a follower for any new comment. In addition, if you are @mentioned in the thread, you'd get that email saying you got mentioned, plus the email as a follower of the post. You can adjust your subscription to this post by clicking "Unfollow" above or going to My Subscriptions and toggling that there. 

    Let me know if that answers your question or if you need anything else. Best!

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  • Kasey Rhodes

    Sorry, I might have been confusing. I meant for the new feature that Mallory mentions about responding to comments within Wdesk. After re-reading her post, it has the answer I was needing in her post. Thanks!!

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  • Mike Davis

    Ha! 🤦🏻‍♂️ I should have thought outside of my community window lol

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  • Nicole Sackedis

    Mallory Earll We would like that option turned on for at least the Statutory Reporting Workspace environment at our company.  I can't speak for the other workspaces that our company has.  Please have the CSM contact my manager  (lenita frith - our CSM will know here) as I am on leave currently.

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  • Jackson Bentley

    Hi Mallory Earll, we would like to have this feature enabled for our account. Thank you!

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  • Mallory Earll

    Hi everyone - we are going live globally with this functionality later this week so are no longer accepting betas. You should have this functionality toward the end of this week!

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  • Mike Davis

    As promised above, the new comment notification system is now available! Here's a quick recap of the experience:

    Essentially, if someone comments or is directly mentioned on a thread, they are now following that thread. This should alleviate the need for @here as you won't have to explicitly type something to make sure everyone is mentioned, they will naturally be updated. These email notifications will be batched as they normally do for your account so you won't be getting a million emails at once if there is lots of thread activity.

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  • Loretta Tague

    Thanks All.

    I see that "@thread" now exists and appears to function as "@here" once did - which is great!

    (I don't know about everyone else, but the new thread-following functionality, though useful in theory, wasn't really cutting it for us, so we had our Workiva friends turn that off as the default in our Workspaces.)

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