Folder Owner cannot copy document?
답변함Hi all
I am having a slight issue. I have trained another person in my dept to be my backup on a monthly document that we do. I have made him an owner but when we go into the file folder and copy for example May's monthly he cannot copy.
Any idea why not? The other owners can.
thanks
Jenn
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Hi Jenn!
The issue you're experiencing likely stems from the permissions and roles assigned to the new owner. Here are some key points to consider:1. Permissions in Copied Files: When a document is copied, the new document inherits the permissions from the original file. This means that if the original file's permissions do not allow the new owner to copy, they won't be able to do so.2. Role Requirements: Even if someone is designated as an owner, they may lack specific roles required to perform certain actions, such as copying files. For example, roles like "Copy Manager" or "Workspace Owner" might be necessary.3. Folder Permissions: Ensure that the new owner has the necessary permissions for the folder where the file resides. If they lack editor or owner permissions for the folder, they won't be able to copy files.4. Default Behavior: The default behavior for copied files is to retain the permissions of the original file. If you want the new owner to have full control over the copied file, you may need to manually adjust the permissions after the file is copied.To resolve this issue:
- Verify the new owner's roles and permissions in the workspace and folder.
- Adjust the permissions of the original file or folder to ensure the new owner can perform the copy action.
- If necessary, manually update the permissions of the copied file to grant the new owner full access.
Let me know if that helps at all or you have any follow-ups.
Cheers!
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I will give the roles a go. i've added copy manager to him. If i see him online today i'll ask him to try. if not next week. thanks!
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I've looked at everything. I think he should be set as he should but it still won't let him copy. I'm worried that i might have to make him an owner somewhere we don't want to. Should I put a ticket in?
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Jennifer Shushnar thanks for the follow-up here. Hmm... yes, that is odd. A ticket couldn't hurt here. https://support.workiva.com/hc/en-us/requests/new?ticket_form_id=12070884849940
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