We recently transitioned to next gen documents for our monthly reporting. We have many users that collaborate monthly to populate the narrative sections of our MD&A. Each user has viewer access to the whole document, and then Editor access to their specific sections that they need to update. This month, all of these users had issues when logging in and accessing their sections.
When they go to their section, they see this blue banner saying "View Only. To request edit access, please contact the document owner(s)"
Everyone's now messaging me about this as they assume their editor access has been changed to Viewer. When I go into the permissions, however, I see that they have editor access and there's a little asterisk saying that "Section permissions differ from CompoundDocument"...
I'm assuming it means there's a difference between their permissions for the whole document compared to that specific section. This is what I want though, they should only have access to edit their section.
When I ask if they can edit, they try and sure enough are able to edit their section despite the banner at the top saying they can't.
Seems to be a glitch here - is there something that I need to do in the Permissions, or is it something that you're working to fix in the back end?