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PDF Functionality in the Markup viewer

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I recently had it come up that whenever a user uploads a PDF file that already has items highlighted within it, whenever we try open that PDF in the markup viewer, the highlight actually covers and hides the amount, instead of highlighting it.  Support said that all markup would need to be removed before uploading to Workiva in order for it to be viewed properly.  I'm not sure why this system limitation exists, but is this something that can be looked into?  Other services, like auditboard, don't have this issue and any marking within the PDF show up just as they normally would. We have a lot of business units and they do tend to highlight and markup their pdf's.  We cannot expect them to go in and undo all of that.  Any help is appreciated!  

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  • Udo

    Bill,

    I would suggest 2 workarounds.

    a) We are not working with highlighting but we use red frames, text boxes, callouts, arrows and all that stuff in a pdf editor and upload the pdf afterwards. Once we open it in the Markup Viewer, everything is displayed without a problem. Maybe use this instead of highlighting.

    b) Use the 'Open in Local File Snyc'-functionality, so the attachments are opened in your default pdf viewer. I use this for big PDFs as it is sometimes faster than opening it up in the Workiva Markup Viewer.

    Udo

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  • Bill Mickey

    Thanks Udo, 

    The problem is, our business areas are marking up these PDF's during the normal course of their business.  When we request support to audit, they they supply them to us, but Workiva will not display them correctly.  These aren't PDF's we are marking up before we upload, they are PDF's that are being used in our business processes, and then being uploaded.  

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