Create File Command is giving error while running the chain
回答済みHi Team,
I am new to Workiva. I am working on retrieving a CSV file from SFTP and updating the file records into a table in Workday. I am able to retrieve the file from SFTP. But the chain is getting error at the "Create file" command giving an error "Error authenticating with Workiva:Invaid client id".
I got the issue is like it is related to OAuth2 Authentication. But as I don't have admin access I am not able to see that the OAuth2 authentication has been configured for the Workspace or not. Is there any way I can check the details and where I am missing something.
Any help is highly appreciated.
Thanks
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The "Invaid client id" indicates that there is a problem with the Client ID (and possibly the Client Secret). Below are troubleshooting steps to resolve this error:
- Navigate to Classic Account Admin and verify that the correct Client ID and Client Secret have been copied into your Workiva Connector. Take care not to add an extra whitespace when copying the values. Update the Workiva Connector as needed.
- Verify that the OAuth2 Grant has been created on the same Workspace that you're trying to create the file on. Oauth2 Grants cannot reach across to a different Workspace.
- Verify that the OAuth2 Grant was configured with the correct Scopes. This can be done by clicking the Edit button for the OAuth2 Grant in Classic Account Admin.
- Verify that the username associated to the OAuth2 Grant has edit permissions within the object you're interacting with. In this case, user must have edit permissions within the Wdata Table to create a file in it. In addition, the user must have proper roles within the Workspace to complete read and/or write actions. Verify the users Workspace member roles and make changes if necessary.
- If building the Chain on an app spot other than the US app spot (app.wdesk.com), such as the EU app spot (eu.wdesk.com), the Workiva Connector Overrides must be set for your app spot.
- Verify if the OAuth2 Grant has expired (configured by the expiration field in the OAuth2 Grant), or if an OAuth2 Grant has not yet been created. In both cases, the OAuth2 Grant page in Classic Account Admin will not show any Grants. To resolve, first create an OAuth2 Grant, then apply it to your Workiva Connector.
Jyoti, in your case, an OAuth2 Grant was either not created or expired. The solution is the last bullet point in the troubleshoot steps above.
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