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Users unable to add comments in documents

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  • Dallas Thornton

    I've experienced it some. Usually I find that if I refresh the entire tab, it will reload WDesk and the comments feature will reappear.  This happens with a few other things every once and a while. Seems to happen more after longer periods of working in WDesk or when I do something a little more data intense. Maybe they're not correlated. But refreshing always brings back my ability to comment, seems to reset the background code or something. 

     

    There are a few other things similar that will be funky and I can't get to look/work correctly. Similar refresh will generally get things working as they should. 

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  • Mike

    Thanks for letting us know, Michelle.

    Dallas is on the money for something to check. Our initial assumption is that there is possibly a connection issue behind the scenes here and a refresh would be a good test. That being said, should you or your users run into this, running a Canary report and connecting with our Customer Support team will help us catch it in the act.

    I've shared your feedback here with our team, and certainly do let me know if this is still occurring for them, i.e. they cannot comment. Thanks again and chat with you soon!

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  • Michelle OMalley

    Ok great thank you both!!

    I will pass along the word to my team and if it happens again we can run the Canary report and work with the Customer Support team to hopefully drill down the root of the issue!

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  • Mike

    No problem, Michelle!

    And realizing I didn't give you any links to access. Below are the quick access points for Canary and Support.

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  • Erica Irwin

    Hello, 

    This is a problem I run into constantly and I noticed the first inquiry was posted over a year ago - is there plans to fix this.  Refreshing every 10 minutes is not a very viable option. 

    Thank you,

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  • Christina McIntyre

    Adding that this is also an issue I regularly experience and would like an update on plans to fix this. This shouldn't be an issue. 

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  • Mike

    Erica Irwin Christina McIntyre thank you both for bringing this back up. I just pinged our engineers on this to see if there any guidance or things to look for here. I'll circle back with more info shortly.

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  • Mike

    Quick follow-up for you. Does the issue happen with comments in text, tables, or both?

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  • Erica Irwin

    It happens in both when trying to make comments.  Also, the comments on the side disappear - not sure if they are related or why.

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  • Mike

    Thanks for sharing that. I can at least confirm that this particular issue has been a hard nut to crack, but that being said, we are committed to addressing these. I've went ahead and drummed up some ticket for you both and our team will be in touch.

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  • Jovy Cheong

    same issue here. sometimes it doesn't even work after I refresh.

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