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Workiva Sync add-in error

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One of our colleagues is not able to use the Workiva Sync add-in. It states an "ADD-IN ERROR" saying that there is no permission to use the add-in. 

This person does have access to our Workiva workspace and the old Wdesk Sync worked fine. 

How can we fix this?

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  • Mike

    Hi Yup!

    Thank for reaching out, and sorry to hear they are hitting this error. I checked with some of our internal resources and for this error, we commonly see it related to issues where the version of Excel being used is out of date. It is usually resolved by updating the current version of Excel being used. Is that possibly the issue for your colleague? Let us know if that helps resolve or you need anything else. Happy to get you in touch with our Support folks too if needed. Thanks again and have a super day!

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  • Prafulla Kenjale

    Hi Mike, is there a step- by - step process how to install this Workiva Sync? 

    This is what i am aware that Workiva Sync should be installed by the IT team who installs Microsoft Office applications. 

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  • Isabel Messore

    Prafulla Kenjale,

    This article will walk you through how to install Workiva Sync!

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  • Prafulla Kenjale

    Thank you Isabel Messore

     

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