As we pursue our mission of providing best-in-class, customer-first service and support, we continue to provide more ways to reach us when and where you need it.

Whether you can’t seem to figure something out, the Workiva application not working as it should, or you technical guidance and assistance, look no further than the Workiva Customer Support Team!

What sorts of things can they help with?

The question here is really, what can’t they help with. Our Support Team not only has the same passion for helping people as your Customer Success Manager, and also the same in-depth knowledge of the Workiva platform. On top of that, they have intricate know-how of the technical aspects of Workiva, as well as some fancy tools to better assist.

Locked out of Wdesk, or need a password reset? They got you covered. Need help with a pending filing? No sweat! Just need to troubleshoot a weird formatting issue. They are at the ready and primed to assist with whatever questions you might have, so fire away!

How, when, and where to contact Customer Support


Chat


Ever been working in the Workiva platform and thought “I know I’ve done this before, I just can’t remember how to...”? Well, you’re not alone and that exactly what Chat is for. Our in-app experience will also work to connect you with content from our vast library of Help articles and videos too. It’s just that smart.

Phone

If you’d rather talk with someone directly, that’s certainly an option too. Feel free to call us at 1.800.706.6526 any day, any time, and a member of the support team will be happy help. And if you’re not in the U.S., no worries! Visit this page find a number nearest you.

Support Portal


Not sure where to go with a Wdesk question? Or maybe your IT team has asked about some technical documentation. Our same team of Workiva experts are only a few clicks away here.

What about the Community?

I’m a little biased, so I tend to think that Workiva Community is an invaluable resource, one that is a great place to find answers, learn and share tips, and stay on top of Workiva updates. So definitely, if you’re looking to get input from other like-minded users, or share a bit of product feedback, this is the place for you!

And while we have a Support Issues topic in the Community, in most cases these types of requests are often moved onto our Support Team to handle outside of the Community in other channels like email or phone. That’s because often there’s a pressing need requiring someone to look at it and/or sensitive data to consider. You are certainly free to post your questions here in the Community and we’ll be happy to help you however you reach out.

Thanks as always for choosing Workiva, and on behalf of our Support Team, let me say thanks for being such great customers! We look forward to supporting you whenever and wherever you’re at. 🤜 🤛