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People Profile [INACTIVE_CPO]

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One of the users in my Wdesk workspace is showing '[INACTIVE CPO]' after his name that is displayed. Why is this happening and where is this appended tag coming from? I don't see it in his Person record or when I look at his record in the Organization Admin section. 

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3 commenti

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  • Liz Walters

    Hi Marc,

    Thanks for the question. Is there a chance this user has not been in Workiva for quite some time? After a period of inactivity, it's possible that the user could be marked as inactive by the system. To resolve this, the recommendation is to have the user log in and use their account. 

    If you find that this doesn't solve the situation for you, please let us know and we'll look into other options. Thanks!

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  • Marc Chambers

    Hi, thanks for the response. The user is in Wdesk every day and is able to access his account and complete tasks. I am wondering why his name is tagged with 'INACTIVE CPO'

     

     

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  • Liz Walters

    Hi Marc, 

    I am going to open a ticket with our Support team so they can look into this further. They'll reach out to you shortly. 

    Thanks!

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