Throughout the year our Customer Support team remains committed to providing you with 24/7 global assistance. As you plan ahead for holidays, our team is here to help.

To ensure you get the assistance you need, please note our channel availability day-to-day and during holidays.

Phone & Portal

• Phone (available in 190+ languages) and Support Portal are available 24/7 throughout the entire year, including all major holidays.

In-App Chat

• Workiva's in-app chat functionality is always available in all regions, though the ability to chat with an agent is only available between 2:00 and 17:30 CDT, except on all major holidays (listed below).

Major holidays recognized by Workiva

1. New Year's Day (North America & EMEA)
2. MLK Day (North America)
3. Good Friday (EMEA)
4. Easter Monday (EMEA)
5. Spring Bank Holiday / Whit Monday (EMEA)
6. Memorial Day (North America)
7. Juneteenth (North America)
8. Independence Day (North America)
9. Labor Day (North America)
10. Thanksgiving Day (North America)
11. Day after Thanksgiving (North America)
12. Christmas Eve & Christmas Day (North America & EMEA)
13. Boxing Day (EMEA)
14. New Year’s Eve (North America & EMEA)

Note: On days when Chat is closed, please reach out to our staff via phone or by submitting a ticket through our Support Portal for immediate assistance.

If you are submitting product feedback requests or questions via the Community, please keep in mind these will be delayed until our folks return for the New Year!

We look forward to serving you through the end of the year and beyond. Thank you for a fabulous year, and please don’t hesitate to reach out if there is anything you need!