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Import of large document

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Hi,

When I try to import a large word document (19k KB) I got an error. Is there another way to get access to this document in Workiva?

Thanks in advance!

Sander

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  • Courtnie Carver

    Hello Sander,

    There are a few different things that could be causing an error when trying to import your file.

    If the document is a .doc you will need to convert to a .docx for it to import into Wdesk. If the document is password protected this will also cause an error upon import. 

    Additionally, it is worth noting that by default, importing Workiva Files is only available for Workspace Owners and Content Managers. 

    Please let me know if this is helpful and if it is not we can dig deeper into the issue and get you connected with support. 

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  • Sander Raeymaekers

    Hi,

    It is a docx without a password. I am also Workspace Owner but it is still not working.

     

     

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  • Sander Raeymaekers

    I get this error "There was an issue importing your file. Please wait a minute and try again. If the problem continues, please contact support."

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  • Courtnie Carver

    Hello Sander, 

    I am sorry to hear that you are continuing to have issues importing a document into Wdesk. You can create a support ticket here so support can look deeper into this error message that you are receiving. 

    Thank you!

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