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How does the "exceptions" functionality work?

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I'm currently trying to move our quarterly certification process into Workiva certifications. I wanted to further understand how the "exception" process worked. Do responders get a drop down free form response box? How does this show up on the reviewer side?

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  • Mike Davis

    Hi Parth!

    So sorry for my delay. Here's some instructions that might help.

    In Workiva certifications, the "exception" process works as follows:
     
    1. Responder Side:
      - If a response is marked as an exception, the responder is required to provide an explanation for their response. This explanation can include a written response and optionally, supporting files.
     
    2. Reviewer Side:
      - Reviewers can toggle the "Approver view" to filter responses by their review status (e.g., Rejected, Accepted, or All responses). By default:
        - Non-exception responses are marked as "Accepted."
        - Exception responses are marked as "Rejected," but reviewers can change these selections as needed.
      - Reviewers can also add optional feedback to each response. If there are any rejected responses, the letter cannot be approved and must be returned to the signers for revision.
     
    This process ensures that exceptions are flagged for additional review and approval, maintaining the integrity of the certification process. Below are some articles for reference.
    Let me know if you need further clarification!
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  • Parth Taparia

    Hi Mike,

    Thanks for the update! I was also wondering, with these certifications, is it possible for certifiers to go back in and update the certification? If so, how do i enable that functionality?

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  • Brooke Mortvedt

    Hi Parth Taparia

    Even if a certification has already started, you can edit it in the Process Status view of the associated process. To do this:

    1. Click the dropdown arrow next to the certification action.
    2. Select Edit Action from the menu.

    You can edit fields like the title, any signer or approval steps that haven't already started, and the assignee or approver reminders. Please let us know if you have any more questions! Have a great day!

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