"Review" Comment Options
We've recently incorporated senior level executives in our review process leveraging the "Review" functionality within the tool. Ill start by saying I'm a huge advocate for this functionality and selfishly has made my job a lot easier managing ~10,000 of documentation for stress testing. As owner of a document, it would be helpful to turn off comment notifications for those comments the executives provided especially if there is a lot of back and forth to address their comments. My goal is i. Our Executives provide their feedback via comments. ii. The Executives only see responses that indicate resolution rather than all of the work that happens in between. I know this wasn't always the case but even when you are not tagged in a comment it automatically sends responses regardless which is not ideal in this situation. I understand as a user you can adjust the comment notifications but instead of our executives having to figure this out it would be much easier if there was a way to shut off comment notifications for their comments altogether. Often times not every comment provides the solution as we work through the comments and we've received feedback from an executive that when they click the comment notification that there's "no clear explanation provided in response to my comment." A work around we tried is just creating a new comment altogether but it creates a lot more manual effort for an automation we were looking to implement between contributors and our senior executives. In a perfect world, an owner of a document would be to somehow click the comment and shut automatic emails off until you could provide a response that would satisfy their comments. I'm rambling quite a bit but would gladly be willing to discuss with a product manager or whom ever to discuss. I've received a ton a positive feedback but as we all know the negative experiences seem to carry more weight. Let me know your thoughts or if anyone else has had similar experience using the review functionality.
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I can sympathize with this, as I've also seen significant hesitation to encourage senior-level employees to adopt any new tool (Workiva included) out of fear of causing any disruption to them.
One idea could be if there was some way to basically set up a Workiva account so that no notifications would be sent to it: like a flag or toggle to suppress notifications of any sort to that user. Obviously that could interfere with MFA so that might be a problem, and it might be better enabled at the group level so that one didn't have to remember to do this individually for every user in that category.
This led me to an intermediate workaround Chuck which probably carries its own problems, but since username and e-mail address are separate fields in the user profile, could you simply use a dummy/other e-mail address in those user account profiles (if you have access to those or can work with those who do)? This seems like a substantial antipattern but it may be the lesser of two evils. Plus the "Send e-mail notification" feature of Reviews couldn't be used, and you'd instead have to notify those users manually. Just a thought.
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I know its been a year but were you able to find a workaround or solution? We're running into a similar issue where we prefer to have a comment and then a "final" response to said comment and hide all the in-between communication.
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The workaround we came up with was included in my original post. There hasn't been any further development of functionality at this time. Chris Lee
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