You may have noticed we’ve been posting some helpful articles lately on how to submit feedback, search for ideas, and find the right topics. Well, we have some exciting news to share!

We are officially centralizing all of our product feedback and feature requests right here within the Workiva Community.

Historically, feature requests often got tucked away in internal support tickets, sometimes leaving you in the dark about where your ideas stood. By bringing everything into the open, your suggestions get immediate visibility, allow fellow peers to upvote and collaborate on them, and give our Product team a direct line of sight into what matters most to you.

To support this transition, we've rolled out major upgrades to our Community platform to make finding, tracking, and voting on ideas easier than ever.

🔄 What does this mean for you?

• Support Portal Focus: The traditional Support Portal will remain your go-to hub for urgent issues, bugs, and product troubleshooting. However, all feature requests and platform enhancements must live in the Community to be tracked and reviewed.
• Support Interactions: Going forward, if you reach out to our Customer Support team with a feature request, our agents will guide you over to the Community:
• If a matching post already exists: Your Support agent will provide a direct link to that exact Community thread. We highly encourage you to click the link, upvote the post, and add a comment detailing your specific use case to help it gain traction!
• If it's a completely unique idea: Our agent will provide you with the direct link and step-by-step instructions to create a new post so the community and our Product team can begin engaging with it.

🛠️ What’s New? Upgraded Feedback Features

We listened to your feedback about how we handle feedback (meta, we know!), and we’ve made some fantastic design and functional updates to the Community site:

• Quick Voting: You no longer need to click all the way into a post to show your support. You can now quickly upvote or downvote ideas directly from the main topic list and homepage views.
• Visible Tags & Metadata: Posts will now clearly display applied tags, making it easy to see at a glance which specific products or features (like Wdata, Chains, or ESG) the feedback is about.

💡 How It Works Moving Forward

Whenever you have an idea to improve your Workiva experience, your new workflow is simple:

1. Search First: Use our search box to see if someone has already posted a similar idea.
2. Upvote & Comment: If the idea exists, give it an upvote! Add a comment explaining your specific use case—this is gold for our Product managers.
3. Post a New Idea: If your idea is completely unique, create a brand-new post! Be sure to include as much detail, impact, and context (even screenshots!) as possible.

Once posted, our Feedback Managers will keep you updated on the status of your request directly on the post itself.

⚠️ What about issues?

If you are experiencing an issue where something is broken, or need immediate troubleshooting please continue to reach out directly to our Support Team so we can get you up and running right away!

Thank you for partnering with us to build a better Workiva. We can't wait to see what ideas you cook up next!