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Client ID in Workiva Bizapp connection creatio

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Hi Team,

I have the Workiva chain with Workiva Bizapp  with client ID say "XXX" which was running fine in the month of Jan,2022.

Same chain , with same client ID is not working now, says Invalid Client ID, error in authenticating. Is there any reason for this? May I also know if there is a way to get this Client ID credentials for workiva Bizapp creation.

 

Thank you,

Madhuri Desai.

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  • Official comment
    Wayne Paffhausen

    Hello Madhuri,

    There are several reasons:

    • ClientIDs do have an associated expiry date when they are created.
    • The UserID associated to the ClientID is no longer valid
    • The ClientID scopes have changed

    You will need to check the information in the Connector against what was generated in Wdesk.  Here is an article on the Wdesk OAUTH setup for Chains that should help: https://support.workiva.com/hc/en-us/community/posts/360073730971-Guide-to-Getting-Started-with-Wdata-Chains

    Thank you,
    Wayne

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