As you continue to provide your awesome feedback in the Community, you've probably seen a few mentions both here and in your inbox regarding your "requests". We realize you may have some questions about what that means, and the good news is we have the answers for you.
What are Requests?
How this process works is outlined on this post, but in short when you submit feedback in the Workiva Community, our team works to connect that directly to our Product Team. The means by which we connect your feedback internally is through a "request" created for you. This request is visible on your post or comment in Community, and is private only to you and the Workiva staff who are working on it.
Accessing My Requests
You can view a single request at anytime by clicking on it in the Community, or by visiting My Requests, which is found under My Activities in your profile in the top right.
From here, you can see all the requests you have plus some info about them, including a Status.
You probably have questions about those statuses, so we've spelled out what they mean below.
NEW - the default status for all newly connected requests
OPEN - we are working on connecting your request to the appropriate Product Team
PENDING - Workiva is waiting for additional input from the customer
ON-HOLD - your request has been connected and is being assessed, prioritized and/or worked on
SOLVED - your request has been released and is now available in the Workiva platform
Responding to a request
When the request is created for you, you'll receive an automated email. Responding to this email will add a comment on your request, and this will notify the Workiva team. Similarly, from the My Requests page, you can respond directly to your request, which also adds a comment and notifies Workiva.
These actions will NOT update the linked community post or reply. You may reply to the community at any time for an update, however.
Updates to your requests
The Workiva Team will update your request as its status changes, especially so as it is prioritized and/or released. We will also update the community with this information.
Thanks so much for your awesome ideas, and have a great day!
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