I do not have the option to modify or return a PBC request

Answered

Request Demo

• February 21, 2019 21:08

Please help! After control owner submitted doc for a population request, the request status changed to Complete and I do not have the option to modify or return the request. PBC audit trail screenshot attached.

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  Mike

  • February 22, 2019 00:56

  Hi Ana,
  
  I'm here to help! :)
  
  My initial guess is that there was no approver set when the PBC request was sent out, or  you are not the approver for it. If this is the case, there sadly isn't a way to undo the completion of the PBC, so you have two choices: 1) live with the data that was provided, or 2) delete the PBC and re-send with an approver attached to it.
  
  Let me know if the above is not the case for you, or you have any additional questions for me. Thanks for your question, and have a great rest of your day in the meantime. Cheers!
  

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  Ana Paola Hurtado

  • February 22, 2019 20:51

  Thanks so much Mike. This is very helpful to us.

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  Mike

  • February 22, 2019 20:54

  It was my pleasure, Ana. Stay awesome!

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