Recent Issues with Workiva Auto-Refreshing/Not Staying Connected
For some reason recently, I've had some major issues with using the go to link option with Workiva:
Almost every time I use it now, it wont connect to the current sheet I have open, but it just creates a new instance - rendering using a double screen useless.
Secondly, when I switch tabs between this new instance and my other workpaper, the new opened tab will completely refresh and lose the position of where it was on the page. For instance in the example above, it will initially take me to cell T113, but then when I switch back and forth it just goes to the top of the page, completely losing the place it was previously at.
Is there some setting that I need to switch to make this work like it used to?
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Please note, I'm using the option to open the 2nd sheet in a new broswer tab since it is quite laggy and doesnt work as well when I have both tabs open within one instance of Workiva.
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Hello Long,
Thank you for reaching out! This is not the intended behavior so we are happy you brought it up.
Are you are still experiencing this issue? If so, we would suggest creating a support ticket here so our support team can dig into this for you.
In the meantime, we recommend clearing your cache and please let us know if you have any additional questions. Happy Friday!
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Yes it is still happening.
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Thank you for letting us know, Long. Were you able to get a ticket made for our Support team? If not, I can make you one!
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