Recent releases to the Workiva platform included improvements to the following products and features. You can learn more about each item in the sections below.
Chains
Updated: Chains GroundRunner
Chains
Chains GroundRunner updated
We updated the Workiva GroundRunner last week to address some small bugs and to make the GroundRunner more maintainable going forward. Existing GroundRunners and their related chains will no longer function after August 17th, 2026.
For most users, no action on your part is required. Your GroundRunner instances will be automatically updated to version 9.21.1.
If your GroundRunner didn't auto-restart after the May 19-20 rollout, it is most likely due to one of two reasons:
- It is installed on a computer that was not active when the rollout happened.
SOLUTION: When this computer is next back online, it should automatically be updated. - Your GroundRunner installation did not correctly restart after the update was installed.
SOLUTION: Follow the instructions in the "What happens if a GroundRunner did not auto-update?" section of the Workiva Support page: Chains GroundRunner update.
If you your GroundRunner did not update to version 9.21.1, please complete the steps listed in the following section.
Manual GroundRunner update
- Manually update your outdated GroundRunners by following the Support document: Manually Update a GroundRunner.
- After updating, verify that the GroundRunner version is 9.21.1.
For more information see this Workiva Support page: Chains GroundRunner update.
Questions/Support: Please collaborate with your IT department to perform the required manual GroundRunner update. For any questions or troubleshooting assistance, Contact Workiva Support.