When you upload your files for conversion, the platform will go through different steps that will be displayed on the screen, once each step is completed it will be marked with a green checkmark or a red X. A checkmark means the step is complete, and an X indicates that the process has failed at that step.
Uploading stall
In some cases, the process will not move past “Uploading”; this is often caused by an issue with your internet connection and that has caused the process to time out.
If this happens, there are a few things you can do:
- Make sure your internet connection is fine, test other sites etc. If they are, then refresh the Workiva Report Tagging Tool page, and reupload your files.
- If you are still timed out after refreshing the page, you will need to log out of the portal and re-log in, then upload your files and convert and validate them.
If this issue persists, send us an email at wkrt.support@workiva.com and one of our team members will help you.