With the ServiceNow® connector, you can use commands in a chain to create and manage records in ServiceNow.
Note: This connector is built by Workiva and connects to a third-party system. While our Support team can help configure this connector within your workspace, we are unable to troubleshoot or otherwise assist with any issues that originate outside of the Workiva platform.
Prerequisites
To enable the connection, the connector uses the ServiceNow Table REST API. To set up the connector, you'll need:
- A designated integration user set up in ServiceNow for the connector
- The integration user's authentication credentials
- The hostname of the ServiceNow instance to connect to, such as
organization.service-now.com
Set up the ServiceNow connector
Note: To make the connector available for use in your organization's chains, an org security administrator first enables it from Configuration.
- From Chain Builder, click Connections , and then Create at the top right.
- Under BizApp Connection, select Adaptive Insights and the default CloudRunner.
- Under Basic Info, enter a unique name and description to help identify the connector.
- Under Properties, enter the connection's details:
Property Details Username Enter the username of the integration user to use with the connector. Password Enter the password for the Username property. Instance hostname Enter the hostname of the ServiceNow instance to connect to, such as organization.service-now.com.Note: All sensitive credentials are automatically encrypted and stored at Advanced Encryption Standard (AES)-256 encryption.
- Select the environments to use the connection, and click Save.
- To test the connection, create and run a chain with the connector's Get Record command, and verify it returns a valid output.
Troubleshooting
If the connection to ServiceNow fails:
- Verify the integration user's authentication credentials.
- Check the hostname of the ServiceNow instance to connect to.