Workiva Support Center

The Workiva platform has fairly low requirements for using our platform: a modern web browser, a modern, vendor-supported operating system, a broadband internet connection, and moderate computer hardware. If you have any questions or need assistance, contact Workiva Support.

Note: If you are unsure of which browser you use or if your IT department is responsible for updates, contact your IT department and share this page with them.

You can access Workiva via virtualized environments. For more information, see Virtualization requirements.

Network and end user requirements

Network*

• Outbound connections to HTTPS on port 443

  Note: Support for HTTP/2 is recommended for optimal performance. HTTP/1.1 is supported, but you may see decreased performance.

• WebSockets (XHR) Streaming and WebSocket (WSS)

Firewall settings are typically set at the company level. Contact your IT Department if you have any network or security issues using Workiva.

End user

• In-browser or standalone PDF viewing capability
• JavaScript enabled in your browser
   

Recommended system requirements

Minimum system requirements

Workiva’s minimum system requirements for operating systems follow the vendor’s support schedule. For example, Microsoft’s support for Windows 10 will end in 2025. Similarly, Workiva’s support for Windows 10 will end on the same date. Please be aware that this requirement applies not only to the browser-based application, but to installable desktop and mobile applications as well.

Note: If you use a browser that doesn't meet the minimum system requirements, you will see a modal instructing you to switch to a supported browser in order to have the best experience.

* Because the Workiva platform is a real-time collaborative application, Workiva-related network traffic performs best when it's treated as a trusted Internet service and allowed to bypass much of the traditional filtering and scanning that some organizations place on network traffic to untrusted internet services.

This typically includes removing outbound processing such as proxy user authentication and packet inspection, as well as ensuring local egress to the Internet with the proper Network Address Translation (NAT) and enough bandwidth capacity to handle the increased network requests. Increased network security using technologies like proxies, SSL inspection, packet inspection, and data loss prevention systems, can dramatically reduce performance, scalability, and the quality of end user experience when applied to Workiva endpoints. Workiva strongly recommends avoiding the use of Cloud Access Security Broker (CASB) or Cloud Protection solutions with our platform.

Note: If you are still experiencing issues accessing Workiva or receiving emails, check to make sure you have certain domains on your allowlist at your organization.

Mobile system requirements

The Workiva mobile app requires the following operating system versions:

• Android 9 (Pie) or later
• iOS 15.0 or later
   

Requirements for GroundRunners

Note: GroundRunners come packaged with the Java Runtime Environment (JRE) they need, so you no longer need to install or maintain that Java environment. The JREs are licensed under GPL v2 and are covered by the classpath exception. 

At this time, GroundRunners can be installed on the following operating system families with no external library dependencies:

• Windows and Windows Server
• macOS
• Linux distros and derivatives
• RedHat, CentOS, Fedora, AmazonLinux
• Debian/Ubuntu

Workiva strives to support all modern versions of the OS families listed above. We cannot, however, support any operating system that has been designated as "end of life" by its vendor. These older operating systems pose potential security risks and should be updated to a current version as soon as possible.

Note: Each operating system's support schedule is set by the individual vendor. For example, Microsoft's support for Windows 7 ended on January 14, 2020; Workiva's support for Windows 7 ended on the same date.

Hardware requirements

While GroundRunners require limited server resources, we recommend at least:

• 512MB of available random access memory (RAM)
• 100GB of available disk space

Note: To help calculate the required disk space, know that a chain with five commands that each produce 10MB ephemeral outputs requires 50MB to complete.

The recommended host configuration includes a virtual machine configured with:

• Two to four processors
• 8GB of system memory
• A solid state drive (SSD) storage device

This server must be available 24/7 to communicate with the GroundRunner.

Why we have browser and operating system requirements

Up-to-date browsers and operating systems provide a better user experience. More specifically, it offers these benefits:

Security: Using an up-to-date browser and fully-supported operating system is the best way to protect yourself and your company from online threats. Outdated browsers and operating systems often stop providing upgrades that are necessary to keep them secure, opening your users up to risks outside of Workiva’s control.

Speed: Up-to-date browsers reduce loading time, which create increased efficiency for you.

Innovation: Not having to focus development effort on functionality in older browsers gives us more time to innovate for the future, resulting in a better application for you.