Workiva Support Center

Reset a user's password

Org User Admins can reset a user's password if they forget their password. When you reset a user's password, it disables their current password and they are sent an email with a reset link that expires in 24 hours.

Note: Only an Org User Admin of the user's home organization can reset the user's password.

To reset a user's password:

1. In Organization Admin, go to Identity & access management > Identities > People.
2. Find the user by searching or scrolling through the list. Check the box next to their username.
3. Click Reset Password in the toolbar.
   
4. Click Reset Password to finish.
   

Reset your own password

If you need to reset your own password, you can do that from the login page. You will need your username.

1. On the login page, enter your username and continue.
2. Click Forgot password? and enter your username to send a reset email to the email associated with the username you entered.
   
3. In your email, click the link to be taken to the Change Password page.
   
4. On the Change Password page, confirm your username and enter a new password.
5. Click Save Changes to complete your password reset.