Workiva Support Center

Workiva Service Level Experiences

Premium

Signature*

Adoption & Value Journey

• Standard onboarding experience

• Custom strategic onboarding experience

• Release Notes
• Help Center

• Product Roadmap review (annual)

• Business review

• Business review (up to 4)

• Adoption guidance

• Strategic success planning & maturity roadmap (quarterly)
• Executive engagement (annual)
• Value realization assessment

Expertise

• Online training hub
• Educational webinars

• Signature Learning
  • Live Instructor Training
  • Practice Lab Environments

• Online community
• Invite to local CPX and Workiva events

• Free Amplify registration (x2)**
• Selective access to network opportunities and events
• Custom networking introductions

• Design organizational framework with COE for governance & controls

Health

• Access to security portal

• Enhanced Security Assurances - governance and access

• Solution optimization assessment (annual)
• Workiva Strategy & Design Workshops (annual)

Response & Resolution

• 2-hour response time
• Phone (24/7) & chat
• Global support team
• Filing assurance support

• 1-hr response time
• Priority Ticket Routing & Preferred Ticket Handling
• Elevated account governance***