It's National Customer Service Week, and though we might be biased, we think the Workiva Customer Support Team is the absolute best. How good? Well, I don't mean to brag (okay, I do) but so far they've had over 45,000 interactions this year and boast a customer satisfaction rate of over 95%!
Today, we have 61+ Customer Support Engineers work remotely and in office, both in the U.S. and in Europe, offering support in multiple languages with zero impact to their charm. They are ready 24/7 to answer your questions, whether through email, phone, or in-app chat (from 2:00 am to 5:30 pm CST).
In the spirt of celebrating customer service, we wanted to give a glimpse under the hood and meet the friendly folks you chat with at the other end of the line. So enough from me, let's meet the team!
Please join me in taking a moment to celebrate this awesome group of folks at Workiva who delight in nothing else but providing world-class customer support. Way to go, Workiva Support, you da' real MVP! 👏 🥳 🏆.