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Exporting comments (including responses and resolved comments)

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How can we print/export all comments in the document including the responses and any comments marked as resolved?

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  • Mike

    Hi Tom!

    Sorry for the delay in getting back to you. I was confirming a few last minute items with folks but I think I have some updates for you.

    Yes, if you export a Document to PDF and include the comments with it, that should include Resolved as well as Open comments. The only comments it won't would be those that were deleted, but they also wouldn't be in the file either.

    There was a hiccup in the system recently that did cause issues with comments showing up in PDF exports. However, that has since been resolved. In my testing I was seeing discrepancies related to that, but it has since worked as mentioned above.

    My apologies again for not getting to you sooner. If you are finding something different or you have any questions for me on the above, let me know. Thanks much and have an awesome weekend!

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  • Mike

    Hi Tom,

    Thanks for the question. I'm asking around to see what all is possible here. To confirm, are you looking to export only a report of the comments, or to export the document but also include comments marked as resolved?

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  • Thomas Whitwell

    Hi Mike - I am looking to export the document which is inclusive of all comments and related responses (even for those comments marked as resolved), therefore providing a full "audit" trail if that makes sense?

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  • Mike

    Yep, that makes sense for sure. Thanks for clarifying!

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  • Thomas Whitwell

    Any update on this?

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  • Brian Bishop

    Hi, as far as I can see, the hiccup in the system regarding exporting PDFs that include comments still seems to be present.  I'm trying to export a PDF including the comments.  I check the box for including comments under the advanced tab, but no comments are included in the PDF that is produced.

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  • Mike

    Hmm... thanks for the heads-up on that Brian Bishop. Let me bring this back up to the team.

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  • Brian Bishop

    Mike - I stand corrected.  It appears to have exported the comments, but I wasn't able to see them initially.  Thank you.

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  • Mike

    Ah, ok. Thanks for clarifying. Indeed, they can be tricky to find on the PDFs.

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  • Erika Buse

    We are also having issues exporting comments to a PDF.  I was able to export the initial comments to a PDF, but the response to the initial comments are not being saved.  Any idea how to fix this?  

    Also, is there a way to review a blackline with the comments included?

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  • Mike

    Hi Erika!

    I've connected with our Support Team on this too (I believe you were working with Joelle earlier) and we are looking into this for you. We'll be in touch with some answers for you soon, but do let me know if you need anything from me in the meantime. Thanks and stay awesome!

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  • Brittany Thiele

    Hi! I am just following up on this as I am able to see the comments in the PDF but not any of the responses. Has there been an update or is there another way to preserve the comments and responses?

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  • Mike

    Thanks for the follow-up Thomas Whitwell. You are correct, you have to enable to comments on the PDF to see them there.

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  • Brittany Thiele

    Thanks! That worked. I appreciate the quick response.

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  • Thomas Whitwell

    Hi Brittany - I was able to see the responses. I had to go into the comments view within the PDF and you could see the responses from there. 

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