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Selecting Reset in the new Certification

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If a signee needs to send back a certification to the first signee or creator, do they select Modify then reset and provide a response?  

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  • Benjamin Wagner

    Hey Karen Dumas

    My apologies for the delayed response!

    If a signer needs to send back a Certification to the first signee or creator, they will need to have the Approver select the "Return" option within their Task.

    I've included a screenshot below. 

    This will send the letter back to the first signee and they will need to provide an explanation for their answers.

    Another way that a certification will get sent back to the first signee is if the second signee selects a different answer within the letter than the first signee does.

    Hope that this helps! If you have any additional questions feel free to reach out here or directly to our support team!

    Thanks

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