This article is for:
- IT Groups and Administrators
The Workiva platform is a cloud-based SaaS (software as a service) application that makes creating and managing complex business reports easy. It's built upon Google App Engine as the PaaS (platform as a service) and Amazon Web Services (AWS) as the IaaS (infrastructure as a service).
The platform allows structured and unstructured data to be aggregated and connected across reporting and compliance outputs, including presentations, spreadsheets, and reports. The URLs are app.wdesk.com or eu.wdesk.com.
Step 1: Review Network Settings
Workiva requires customers to whitelist URLs and bypass any SSL decryption tools or CASBs due to the performance impact they have on the application.
Learn more in IT Network Setup Guide.
Step 2: Check System Requirements
Workiva recommends the use of up-to-date Google Chrome or Edge Chromium Browsers for the best experience.
For more details, see the System Requirements.
Step 3: Update Security Settings
Workiva offers security settings that can update to meet your policies. You can configure session timeout, password policy, IP restrictions, two-factor authentication, and single sign-on. To update security settings, you need to be an Org Security Admin.
Step 4: Review Additional Settings
Using SAML SSO and SCIM
Within the Workiva platform, organizations are recommended to use any SAML 2.0 compliant identity provider. Additionally, you can use System for Cross-domain Identity Management (SCIM) to automatically manage and provision users in your organization. To learn more about updating these settings in Organization Admin, view the following articles:
Bring Your Own Key (BYOK)
Workiva has an optional feature called bring your own key (BYOK), which allows you to manage your own encryption keys. For more information, please contact your sales representative or security@workiva.com.
To learn more, view the following help article:
Step 5: Check Email Routing
Workiva has an optional feature to allow all email messages to route through customer servers to enable full audit and retention if desired. For more information, please email security@workiva.com.
Learn more in What’s New with Wdesk Notifications.
Step 6: Visit the Compliance Portal
You can access Workiva security documentation on demand. This includes our SOC reports, third-party vulnerability/penetration tests, business continuity planning (BCP) and disaster recovery (DR) documentation, code of conduct, information security policies, security white paper, and cloud security alliance questionnaire.
Visit the Workiva compliance portal, and sign in using Workiva. If you don’t have an have a sign-in, complete the form get a one-time use link.
Step 7: Follow Updates
To stay up to date on new and upcoming features to the Workiva platform, subscribe to release notes. You can also visit the status page on to see any outages or incidents affecting our products and features.
Visit status.workiva.com.