Manage users

Org User Admins can manage users in an organization and update user details, such as their name, email, and username. In the People section, you can view all users and filter by license, role, or search for a specific user.

Change a username

To change a user's username:

1

In Organization Admin, click People .

2

Find the person by searching by name or username and click on the row to select the user.

3

Enter the new username.

4

Check the box Yes, I'm sure to confirm you'd like to change the username.

5

Click Apply Changes.

When you change a user's username, they'll receive an email notifying them of their new username.

Edit user details

To edit user details in your organization, such as name, email, or license:

1

In Organization Admin, click People .

2

Find the person by searching by name or username and click on the row to select the user.

3

Make any updates and click Apply Changes.

When you change an email address for a user, an email is be sent to both the old and new email addresses informing the user about the change.

Reset a user's password

You can reset a users passwords if they forget their password. When you reset a user's password, it disables their current password and they are sent an email with a reset link that expires in 5 hours.

To reset a user's password:

1

In Organization Admin, click People .

2

Find the user by searching or scrolling through the list. Check the box next to their username.

3

Click Reset Password in the toolbar. 

4

Click Reset Password in the dialog to finish.