This article covers smart quotes in Wdesk.
Changing Punctuation Defaults
You can set defaults for straight or curly punctuation in your documents for quotes, commas, apostrophes and semicolons. To change or convert punctuation defaults, go to the File tab, click the Properties button, and select Document Properties.
Choosing Your Preferences
Then go to the Preferences tab and the Text Defaults sub-tab. Check the box for Use smart quotes, then Apply Changes.
Wdesk will go through the document and search for any use of quotes or affected punctuation and convert them to straight or curly as appropriate.
NOTE: Only a document owner can make this change. Also, this feature changes all punctuation in sections that are available to you to edit.